Refunds & Exchange Policy

 

Refund/Exchange Policy

  • In the event your purchase does not work for you the items must be returned for a store credit within 7 business days of you receiving the merchandise. Absolutely No Refunds.

    To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If there are defects on the merchandise or there are signs of wear we reserve the right to not accept your return. Any item not received in good conditions, free of odors, stains and damages will NOT be accepted and the customer will be informed that they must pay reshipping fees to have the items sent back to them.

    To start a return, you can contact us at getactivefitnessapparel@yahoo.com. If your return is accepted, we'll send you a return shipping label, as well as instructions how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at 

    getactivefitnessapparel@yahoo.com

    Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Unfortunately, we cannot accept returns on sale items, bodysuits or gift cards.

     

    Exchanges

    At Get Active Fitness Apparel, we're constantly bringing in new merchandise but in limited quantities. If we are sold out of an item you will be sent an gift card via email to use towards the correct item/size or for another item. The fastest way to ensure you get what you want is to return the item you have and once the return item is accepted, make a separate purchase for the new item.

     

    Refunds

    Absolutely No Refunds!!! We will notify you once we've received and inspected your return, and let you know if the return was approved or not. If approved, you'll be issued a store credit in the form of an Gift Card via email. Please remember when returned packages arrive at our facility, it takes us approximately 7-14 days to process the return. Original shipping cost are non refundable, the customer will also cover any redelivery costs.